Frequently Asked Questions
Everything you need to know about your rugby gear and orders.
How do I know which rugby boot size to order?
Rugby boots should have a snug fit to provide support during scrums and sprints. We recommend measuring your foot in centimeters and referring to our brand-specific size charts, as sizing can vary between brands like Gilbert, Adidas, and Canterbury.
What is your return policy for team kits and custom orders?
Standard items can be returned within 30 days of purchase if they are in original condition. However, custom-sublimated team jerseys and personalized gear are non-refundable unless there is a manufacturing defect.
Do you offer international shipping for rugby clubs?
Yes, Ruggers Rugby Supply ships worldwide. International shipping rates and delivery times are calculated at checkout based on the weight of the order and the destination country.
Are your match balls shipped inflated or deflated?
To prevent damage during transit and reduce shipping costs, all rugby balls are shipped deflated. We recommend using a standard pump and needle with a small amount of valve oil to inflate them to the PSI indicated on the ball.
How should I care for my rugby jersey to ensure it lasts?
We recommend machine washing your jerseys in cold water on a gentle cycle and hanging them to air dry. Avoid using fabric softeners or tumble dryers, as high heat can damage the technical fibers and heat-pressed logos.
Do you offer bulk discounts for school or club programs?
Absolutely. We provide tiered pricing for bulk orders of balls, training equipment, and kits. Please contact our team sales department directly with your requirements for a custom quote.